Hassle-Free
Returns & Refunds
Last updated: June 2025
📅
30-Day Window
From delivery date
📦
Unopened Only
Original condition required
💰
Full Refund
To original payment method
✅ What Can Be Returned
- Unopened kits in original packaging within 30 days of delivery
- Kits received in damaged or defective condition (any time)
- Wrong item received
❌ What Cannot Be Returned
- Opened or partially used kits
- Kits returned after 30 days from delivery
- Items showing signs of use or missing components
- Digital downloads (PDF patterns, video tutorial access)
🔄 How to Return
1
Email us
Send an email to hello@oakoryn.com with your order number and reason for return.
Send an email to hello@oakoryn.com with your order number and reason for return.
2
We confirm
We'll reply within 24 hours with return instructions and a return address.
We'll reply within 24 hours with return instructions and a return address.
3
Ship it back
Pack the item securely and ship it back. Return shipping costs are the customer's responsibility unless the item is defective.
Pack the item securely and ship it back. Return shipping costs are the customer's responsibility unless the item is defective.
✓
Refund processed
Once received and inspected, your refund will be processed within 5–7 business days to your original payment method.
Once received and inspected, your refund will be processed within 5–7 business days to your original payment method.
🛡️ Damaged or Defective Items
If your kit arrives damaged or with missing components, please email us at hello@oakoryn.com within 7 days with your order number and photos. We'll send a replacement at no charge — no return needed.